The purpose of this report is to develop and produce a concept which includes technological items linked with customer needs in the hospitality industry. Firstly, it describes how the process of researching this project has been created, the influences on the research, and what was involved in developing this concept.  The next step of the report is to identify the customers’ needs in hospitality-tourism relations. Moreover, it is necessary to classify how digital technology is changing in our society, especially in the hospitality and tourism industry. The major item is the investigation of possible technologies which are involved for creating this concept. Finally, the concept illustrates what could be used and how the main benefits will evolve for customers and also for the hospitality and tourism businesses.